Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us on hello@8trackrum.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds will take up to 10 working days to appear in your account.

We will refund the full value of any product(s) purchased, provided the conditions below are met:

1) You are able to return the product(s) in question to us within 30 days of receipt of your order

2) Unless faulty, your items are returned to us in a resalable condition. This means unopened, in the same condition you received them and with any labels and packaging intact

3) Please send any return items to the following address, with a note inside including the name, order number and postcode of the original order:

FAO: Online Returns, Upbeat Spirits Ltd, ESAM Building Cornwall, PL26 8WE

PLEASE NOTE: unfortunately we will not be able to refund the cost of postage, either of your original order or the return unless the item is faulty. For faulty items we will resend a replacement at no extra cost and refund the cost of your original delivery. Refunds will take up to 10 working days to appear in your account.