Delivery & Returns

CUSTOMER SATISFACTION

We do hope your 8Track delivery hits the right note, but if for any reason you are not 100% satisfied with your purchase please contact us on hello@8trackrum.com

DELIVERY

We want your 8Track order to reach you as soon as possible and always do our best to ensure you receive your order promptly. Once our fulfilment team have processed your order, we ship with next day delivery to Mainland UK via DPD. Unfortunately we are not currently able to offer nominated day delivery.

Weekday next day delivery: £5.75 (additional parcel £3.45)
Saturday or Sunday delivery: £10.35 (additional parcel £6.90)
London and Birmingham Low Emissions Zones: 9% surcharge
London congestion zone: additional 75p

We offer delivery to Mainland UK under our standard delivery fee (£5.75), which excludes Northern Ireland and the following areas in Scotland: Outer Hebrides, Isle of Man, Inverness, Isle of Arran, Isle of Cumbrae, Kirkwall, Paisley and Perth. For a bespoke delivery quote for these areas, please email us.

Orders for 8Track merchandise and clothing will be posted by Royal Mail. There are no additional postage charges for merchandise and clothing.

RETURNS POLICY

We will refund the full value of any product(s) purchased, provided the conditions below are met:

1) You are able to return the product(s) in question to us within 30 days of receipt of your order

2) Unless faulty, your items are returned to us in a resalable condition. This means unopened, in the same condition you received them and with any labels and packaging intact

3) Please send any return items to the following address, with a note inside including the name, order number and postcode of the original order:

FAO: Online Returns, Upbeat Spirits Ltd, ESAM Building Cornwall, PL26 8WE

PLEASE NOTE: unfortunately we will not be able to refund the cost of postage, either of your original order or the return unless the item is faulty. For faulty items we will resend a replacement at no extra cost and refund the cost of your original delivery.